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EUROPE'S OLDEST INLINE SKATE SHOP Experience since 1995

Frequently Asked Questions

Shipping and returns

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You can pay conveniently with Paypal, Visa, Mastercard and many other common payment methods..


If you have any questions:
Send us an email to contact@grindhouse.eu or call us on 0049 - (0)6146 - 83 765 - 11.

Shipping costs can be determined as soon as items are in the shopping cart.

If you have any questions:
Write us an email to contact@grindhouse.eu or call us on 0049 - (0)6146 - 83 765 - 11.

Please note that there are a few important points to consider when shipping goods to a non-EU country:

  1. Value Added Tax (VAT): For orders to countries outside the European Union, VAT is not charged. This means that the price shown is exclusive of VAT.

  2. Customs and import duties: Customs fees and import duties may be incurred upon arrival of the goods in the destination country. These costs are to be borne by the recipient and vary depending on the country and value of the shipment. We recommend that you find out about the specific customs regulations of the respective country in advance.

  3. Delivery times: Please note that delivery times may be longer than for deliveries within the EU due to customs clearance processes.

If you have any questions about this: Send us an email at contact@grindhouse.eu or call us at 0049 - (0)6146 - 83 765 - 11.

At Grindhouse, we have decided to forgo unnecessary packaging – and for good reason! We want to offer not only cool products but also protect our planet. Excessive packaging is simply outdated. It wastes resources and contributes to pollution. By using less packaging, we help reduce waste and keep our ecological footprint smaller.

Therefore, you will receive your skates in the manufacturer's box, which we also use as a shipping box. Of course, we ensure that your goods arrive safely!

If you feel it is important for your ordered items to be delivered in additional packaging, for example if the skates are meant to be a gift, just leave a note in the comment box at checkout. We will certainly take that into account.

If you have any questions about this, please email us at contact@grindhouse.eu or call us at 0049 - (0)6146 - 83 765 - 11.

You can return the products and get your money back within 30 days (from the day you received the goods).

---->> IMPORTANT: The items must be unused of course. Used goods cannot be exchanged!

Please send your return to:
Grindhouse GmbH
Altkoenigstr. 12
65239 Hochheim
Germany

As soon as we have received the return and processed it, we will refund the purchase price using the payment method originally chosen.
In the case of cash on delivery payments, please include a note in the package on which you note your bank details.

Additonal costs, like custom/import fees or express shipping costs, cannot be refunded.

Return postage must be paid by the customer!


If you want new goods, please order them regularly via the website.


The following applies to returns from abroad: Please send the package back to us with sufficient postage using a shipping service provider of your choice. Please use the parcel service of the respective shipping service provider and NOT by registered mail.


When returning from a non-EU country: In addition, the original invoice must be attached to the outside of the package. Otherwise, the package could be held up at customs, causing additional processing time and costs.


If you have any further questions, just give us a call or send an email to: contact@grindhouse.eu

Questions about purchasing on site

Our address is:

Grindhouse GmbH
Altkönigstr. 12
65239 Hochheim

By train:

- From Frankfurt main station, take the S1 to Hochheim and get off there
- Bus 809 and bus 826 (every 15 minutes on weekdays) run from Hochheim train station to Altkönigstraße
- Walk to Altkönigstraße from the train station takes about 20 minutes

Opening hours store in Hochheim:

Monday: Store is closed!

Tuesday - Friday: 2.00pm - 6.00pm

(We ask you to take into account that our shop closes on time and when you visit allow enough time.)

You are welcome to try on items on site! Please note the availability displayed for the item. For items that are marked with "awaiting delivery" for example, it is unfortunately not possible to try them on.

You are welcome to contact us in advance by email or phone to discuss further details.

We look forward to your visit!

If you have any questions: Send us an email to contact@grindhouse.eu or call us on 0049 - (0)6146 - 83 765 - 11.